Frontline Training Online

Frontline has developed a suite of practical, easy to work through, easy to understand online training courses so that anyone, anywhere in a customer facing role can be empowered to proactively manage their customers and stop being a victim to customer behaviour.

No matter their level of experience, they'll benefit from immediately helpful, practical strategies and techniques for proactively managing customers.

It's time to shift the power balance and help your people to master the skills that will put them in control when it comes to managing customers.

Online Courses

"Customer Management for the New Normal" - our seven session, content rich, flagship course, designed to take your team's customer management capability to the next level and develop the skills they need to feel strong, capable, and able to manage any customer in a range of different situations.

"A Survival Guide for Managing Challenging Customers" - a single, 43 minute session designed to develop the skills and confidence to manage even the most difficult customers.

"Creating Difficult Customers....... and How to Avoid It"

Sometimes, completely without meaning to, we can make tricky customers more difficult by the things we do. This session explores what we need to avoid to make sure that we don't unintentionally cause customers to react negatively. It's a clear and practical guide designed to save you a whole lot of pain!