Frontline Programs

Frontline offers comprehensive solutions to assist organisations in achieving maxiumum customer engagement. Our programs range from organisation wide pivot programs designed to radically rejuvenate core practices to targeted training programs for small or large teams, or even single key individuals. No matter the group or goal, Frontline programs are built from the ground up to suit the needs of our customers.

customer management training

Frontline develops and delivers training designed to assist customer interface personnel to develop the skills and the confidence that will allow them to manage each customer transaction proactively and assertively, assisting the customer to the outcome they desire while maximising the benefit of the customer transaction to the organisation. 

Change management programs

For many companies the transition to a customer focused service style requires deep, systemic change to overhaul outdated or divided philosophies of customer interaction. Frontline change management programs are pivot programs designed to instil the principles of modern customer focused service throughout an organisation as part of a larger framework of change.

Coaching and Mentoring

Frontline offers ongoing coaching and mentoring for individuals in all areas and at all levels of business to help organisations gain and maintain the competitive edge that the modern marketplace demands. Frontline mentoring programs leverage the experience and knowledge of business insiders to offer valuable insights into best business practice.